Returns & Exchanges

At Kiteboarding Shop, we’re committed to ensuring you’re stoked with your gear. If your hydrofoil, kite, or board isn’t right for your riding style, we’ve got you covered with our straightforward returns process.

Eligibility for Returns

To qualify for a return or exchange:

• Item must be unused and in original packaging
• All tags and protective covers must be intact
• Proof of purchase required

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

• Harnesses and Harness Accessories (due to personal fit requirements)
• Kite Leashes (safety equipment)
• Customized items from our Build A Bar Workshop
• Any products with removed safety tags

Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Within 1 business day, we’ll email you:

• Return authorization number
• Shipping instructions
• Return address (1479 Tully Street, Detroit, US 48227)

Step 3: Ship Your Return

Package your item securely with all original packaging and include:

• Return authorization number (clearly visible)
• Copy of your invoice

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Refund Processing

Once we receive and inspect your return:

• Refunds are processed within 5 business days
• Original shipping fees are non-refundable
• Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Depending on your financial institution, it may take 3-10 additional business days for the refund to appear on your statement.

Exchanges

For size or product exchanges:

1. Follow the standard return process above
2. Clearly state you want an exchange and specify the replacement item
3. We’ll ship the new item once we receive your return
4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If your kiteboarding gear arrives damaged:

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange a free return label if needed
• Receive a replacement or full refund

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• Refunds will be in USD and may be subject to exchange rate fluctuations

We want you to have the right gear for epic sessions. If something’s not working for you, we’ll make it right – because when you’re stoked, we’re stoked!